Performance Evaluation of Enterprise Knowledge Management

Enterprise Knowledge Management

Enterprise Knowledge Management

The knowledge-based theory of a firm suggests that knowledge is the only remaining sustainable resource that can provide competitive advantage in dynamic environments. Knowledge is a key resource that must be actively managed if manufacturing companies wish to achieve success in the decades ahead. Knowledge management refers to the ability to capture and leverage what employees know in order to...

Performance Evaluation of Management Environment in Microelectronics Enterprise

For the microelectronics manufacturing industries that have uncertain demand, high volume cost and Oligarchs characteristics, we often discuss the possibility of competitors on the capacity of strategy. First of all we use the industry data to analysis the manufacturing cost, demand and the historical situation of the revenue and we also discuss the influence about the uncertain demand and high...

Improving Performance of Customer Relationship Management through Applying Knowledge Management

Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

Proactive Knowledge Delivery for Enterprise Knowledge Management

Access to earlier process instances Access to earlier process instances